A customer service role can vary depending on the industry and the individual organization, but some of the most common responsibilities of any Customer Service Advisor are to:
Handle customer enquiries, answering any questions and queries in person, over the phone, or online
Provide support and comprehensive product / service information to customers
Build relationships with customers
Assist customers in making purchasing decisions
Look for cross-selling opportunities to increase individual purchase value and overall sales
Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers